4.- Cancellation of Booking
4.1 – In the event of the cancellation of a reservation it is necessary to send a written communication to Solemar Sicilia. A cancellation made up to 11 weeks before arrival will incur a penalty of 15% of the total amount agreed. A cancellation made between 8 and 10 weeks prior to arrival will incur a 30% cancellation fee. Between 4 and 7 weeks before arrival a 50% cancellation fee will be applied. A cancellation of less than 4 weeks prior to arrival will incur a 95% cancellation fee. Solemar Sicilia reserves the right to apply, in special cases, different penalties.
4.2 – Solemar Sicilia advises guests to take out travel insurance which may protect you, in addition, against these costs.
4.3 – Once the registration for an Italian course has been completed, it is not possible to convert the course into a shorter one.
4.4 – If a student is absent from classes, or shortens their course after starting it, they have no right to recovery of the missed lessons.
5. – Insurance
5.1 – Solemar Academy is covered by an insurance policy for third party civil liability. In no event will Solemar Academy be held responsible for any theft and / or damage caused to third parties on due to circumstances within their control.
5.2 – Solemar Academy advises its customers to take out supplementary insurance policies which cover any costs arising from delays, cancellations and / or cancellations of flights. In addition, customers are advised to take out tourist insurance policies to reimburse costs deriving from any last minute cancellations.
6. – Visas
6.1 – Students interested in obtaining a visa to study in Italy can consult the page http://vistoperitalia.esteri.it/home/en.
6.2 – All expenses related to the issuing of the visa are the student’s complete responsibility.
6.3 – The school undertakes to send the registration certificate required for the visa once payment of the deposit required to confirm the booking has been made.
7. – Use of Images and Feedback
7.1 – The student, by accepting these General Conditions, authorises the school to use any photos and videos taken during the course or extra activities organised by the school for informative and promotional purposes.
7.1 – The student, by accepting these General Conditions, authorises the school to use any given feedback or comment to monitor the quality of the educational offer.
8. – Handling of Personal Data
8.1 – By accepting these General Conditions, the student authorizes the school to process their personal data in compliance with the law in force (No. 196/03). The student also authorizes the school to periodically send promotional and informative material. The student may request the erasure of their personal data, at any time, by means of a written request.
9. – Video Surveillance
9.1 – For security reasons, the school is equipped with a 24-hour video surveillance system, covering both internal and external areas.
9.2 – Villa Caterina has a 24-hour video surveillance system which exclusively covers outdoor areas.
9.3 – The recorded images are available exclusively to law enforcement and may not be disclosed to any other third parties.
10. – Harassment, Bullying and Discrimination
10.1 – The school and all its staff are committed to ensuring the smooth running of educational activities in an environment free from any form of harassment, bullying or discrimination.
10.2 – All students are required to respect cultural, religious and sexual differences, as well as those of opinion.
10.3 – The School will inform all its employees and students of the rules which prohibit racist and discriminatory attitudes.
10.4 – The staff and the teaching faculty are committed to treating all students fairly, without any discrimination on the grounds of sex, nationality or religion.
11. – Expulsions
11.1 – The School reserves the right to carry out disciplinary proceedings which may also involve the expulsion of the student, in the event that any serious violation of the aforementioned rules is found.
12. – Resolution of Disputes and Complaints
12.1 – Students wishing to make a complaint about the school, courses or accommodation are required to promptly submit the nature of this, in writing, to the School’s management, in order to allow said management to find an appropriate solution to the problem.
12.2 – Any complaint will be taken into consideration only when it is presented to the school by the end of the course/stay, and after proper written communication.
13. – Acceptance of the Rules
13.1 – All registrations are subject to these General Conditions. These come into force automatically upon the sending of the confirmation letter, and payment of the deposit.